FAQs
1. How do I place an order?
Simply browse our store, select your preferred items, choose the correct size and quantity, then add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.
2. What payment options are available?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment options such as PayPal may be available depending on your location. All payments are processed securely.
3. Will I receive an order confirmation?
Yes. Once your order is successfully placed, a confirmation email will be sent to the email address provided at checkout.
4. How can I track my shipment?
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the delivery status online.
5. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated and displayed at checkout.
6. How long does order processing and delivery take?
Orders are typically processed within 3–7 business days. Delivery times vary by destination and generally range from 8–25 business days.
7. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and returned in their original packaging. Please contact us before sending any items back.
8. Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, modifications may no longer be possible.
9. How do I contact customer support?
For any questions regarding orders, shipping, or returns, please email us at service@thisisfortour.us. Our support team will assist you promptly.
10. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to receive updates on new collections, special offers, and exclusive promotions.